With respect to steps being taken by various State and Local governments to prevent further spread of the COVID-19 disease, Renaissance has taken the following measures to limit its employees’ exposure to the virus:
-Employees capable of working from home will continue to do so until we feel it’s safe to return to work.
-All office locations will be closed to visitors and only critical business personnel will be permitted.
As part of our continuity plan, Renaissance is committed to helping our customers make insurance easy and accessible, even in the midst of this national health emergency. Our dedication to our members who trust in our products and service remains unchanged.
-Continue to process claims and any claim payments will remain a top priority to process promptly.
-Ensure Customer Service Representatives are available for member calls.
-We encourage our customers to self-serve through various online portals.
-Customers can also email us with inquiries that will be handled by customer service teams.
-Dentists are encouraged to use our online toolkit as well as our Interactive Voice Response (IVR) for patient benefits and eligibility information.
Renaissance is dedicated to providing our members with the best experience possible. Our executive leadership team is closely monitoring this pandemic and we will keep you informed of any further developments to our business operations.
We’ve developed helpful resources outlining COVID-19 information. You can review:
-Short Term Disability information relating to COVID-19 claims
-New York & New Jersey DBL/PFL Info
-Tips on staying healthy
-What can you do to help?
-Managing mental health, stress, and anxiety
-State by state information
We encourage you to visit our portals to manage your benefits online (see chart below). If you’d like to contact us by phone, please use the numbers listed below:
For Group Plan Customer Service: 888-358-9484 (TTY Users call 711)
For Agent Sales & Support: 800-963-4596 (TTY Users call 711)
For Individual Plan Customer Service: 888-791-5995 (TTY Users call 711)
NOTE: If the member number on your ID card is a six-digit number starting with one, please dial 800-894-4532 for eligibility and customer support.
Claim forms can be found on our claim forms page. Visit our portals to easily manage your benefits online:
|Individual Plan Members|
• Check Eligibility: Check current eligibility for you and your family. Review specific benefits, and find a dentist or eye doctor in the Renaissance preferred network.
|Employees Covered Under A Group Sponsored Plan|
• Check Eligibility: Find current eligibility for you and your dependents. Review your specific benefits, including your network program type.
|For Group Employers Or Company Benefit Decision-Makers|
• Check Eligibility: Find current eligibility for employees and their dependents and review specific benefits such as network program type.
|Life & Disability Clients|
As a reminder, claims inquiries can also be submitted by email to email@example.com. For new case submissions, NY or NJ policy administration, group billing, premium, commissions or online administration, you can submit an inquiry by email to firstname.lastname@example.org.
The links below provide information regarding New York and New Jersey COVID-19 DBL/PFL coverage:
We appreciate your patience while we take these unprecedented steps to ensure the health and safety of our workforce and communities.
NEW YORK RESIDENTS: PURSUANT TO THE DEPARTMENT OF FINANCIAL SERVICES (“DFS”) CIRCULAR LETTER 2020-14, NETWORK PROVIDERS ARE NOT PERMITTED TO CHARGE INSURED INDIVIDUALS FOR THE COST OF MASKS, GOWNS, GLOVES AND OTHER PERSONAL PROTECTIVE EQUIPMENT OR SANITIZING PROCEDURES (“PPE”) USED DURING IN-PERSON VISITS FOR COVERED SERVICES. YOU SHOULD NOT BE SUBJECT TO ANY FEES OR CHARGES BEYOND THE FINANCIAL RESPONSIBILITIES FOR COVERED SERVICES SET FORTH IN YOUR POLICY OR CERTIFICATE. TO REPORT A COMPLAINT REGARDING PPE CHARGES BY YOUR NETWORK PROVIDER, YOU MAY CONTACT RENAISSANCE AT THE CUSTOMER SERVICE NUMBERS PROVIDED HEREIN.