NOTICE - COVID-19 Statement
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COVID-19 Statement

Renaissance Update

In light of the recent developments with respect to COVID-19 and steps being taken by various State and Local governments to prevent further spread of the disease, Renaissance will be taking the following measures to limit its employees’ exposure to the virus:

-Effective March 19th, all employees capable of working from home will do so until at least April 15th.
-All non-essential business travel has been suspended.
-All office locations will be closed to visitors and only critical business personnel will be permitted.
-Renaissance will also be sharing regular updates with its employees and customers.

As part of our continuity plan, Renaissance is committed to helping our customers make insurance easy and accessible, even in the midst of this national health emergency. Our dedication to our members who trust in our products and service remains unchanged.

We will:

-Continue to process claims and any claim payments will remain a top priority to process promptly.
-Ensure Customer Service Representatives are available for member calls.
-We encourage our customers to self-serve through various online portals.
-Customers can also email us with inquiries that will be handled by customer service teams.
-Dentists are encouraged to use our online toolkit as well as our Interactive Voice Response (IVR) for patient benefits and eligibility information.

Renaissance is dedicated to providing our members with the best experience possible. Our executive leadership team is closely monitoring this pandemic and we will keep you informed of any further developments to our business operations.

We’ve developed helpful resources outlining COVID-19 information. You can review:

-Tips on staying healthy
-What can you do to help?
-Managing mental health, stress, and anxiety
-Advisory for grace period, Short Term Disability and Leave of Absence
-New York & New Jersey DBL/PFL Info
-State by state information

We encourage you to visit our portals to manage your benefits online (see chart below). If you’d like to contact us by phone, please use the numbers listed below:

For Group Plan Customer Service: 888-358-9484 (TTY Users call 711)
For Agent Sales & Support: 800-963-4596 (TTY Users call 711)
For Individual Plan Customer Service: 888-791-5995 (TTY Users call 711)

Claim forms can be found on our claim forms page. Visit our portals to easily manage your benefits online:

Individual Plan Members

IndividualAccountManager.com

• Check Eligibility: Check current eligibility for you and your family. Review specific benefits, and find a dentist or eye doctor in the Renaissance preferred network.
• View Benefit Information: Find out how much of your yearly benefit has been used, how much is still available, and what level of coverage you have for specific services.
• View Claim Information: Review claims transactions, reimbursements, payments and pre-treatment estimates
• Make Payments: Make payments and review payment information
• View A Summary of Benefits: One resource that outlines your entire benefits package.
• Print ID Cards: Print a copy of your ID Card that you can give to your provider.
• Manage Your Preferences: Manage billing preferences and plan renewal.

Employees Covered Under A Group Sponsored Plan

MyRenBenefits.com

• Check Eligibility: Find current eligibility for you and your dependents. Review your specific benefits, including your network program type.
• View Benefit Information: Find out how much of your yearly benefit has been used, how much is still available, and what level of coverage you have for specific services.
• View Claim Information: Review claims transactions, reimbursements, payments and pre-treatment estimates.
• View A Summary of Benefits: One resource that outlines your entire benefits package.
• Print ID Cards: Print a copy of your ID Card for your provider.
• Manage Your Preferences: Manage billing preferences and plan renewal.

For Group Employers Or Company Benefit Decision-Makers

MyRenManager.com

• Check Eligibility: Find current eligibility for employees and their dependents and review specific benefits such as network program type.
• View Claim Information: Review claims transactions, reimbursements, payments and pre-treatment estimates.
• Print ID Cards: Print a copy of ID Cards for your group’s members.
• View Plan Details: View or download an employee roster or your Group Policy/Certificate.
• Find a Dentist: Access our dentist registry.

Life & Disability Clients

RenBenefitsManager.com

As a reminder, claims inquiries can also be submitted by email to groupclaims@renaissancefamily.com. For new case submissions, NY or NJ policy administration, group billing, premium, commissions or online administration, you can submit an inquiry by email to group@renaissancefamily.com.

Review our New York & New Jersey DBL/PFL COVID-19 Frequently Asked Questions Flyer

The links below provide information regarding New York and New Jersey COVID-19 DBL/PFL coverage:

Families First Coronavirus Response Act

New COVID-19 Paid Leave

If You Are Quarantined

If Your Minor Dependent Child Is Quarantined

NJ Department of Labor

 

We appreciate your patience while we take these unprecedented steps to ensure the health and safety of our workforce and communities.

Sincerely,

Renaissance