NOTICE - COVID-19 Statement
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RenEmployees

COVID-19 Resource Center For Renaissance Employees

Site Updated: 10:45 am 10/09/2020

The information on this page is meant for internal use by Renaissance employees.

View the most recent Status Update below for an update video from CEO Rob Mulligan.

Note: We’ve added information regarding COVID-19 Email Phishing scams. Cyber attackers and scammers are taking the pandemic as an opportunity to send fraudulent and malicious emails. Learn more in the Using Your Renaissance Equipment section below.

Renaissance employees can use our online resource center regarding COVID-19 to review updated employee policies, work information, and news. If you have any questions, visit Radar, contact your supervisor, or email HR: humanresources@renaissancefamily.com

Check out the sections below for additional resources and information:

10/09/2020

Hello Colleagues!
It has been just over a month since my last update and that’s not because there isn’t much going on, quite the opposite! It has been a big month for Renaissance as we reached an important milestone. On September 30th, our new group platform moved into production! That is, the EIS system went live, into real operation for our business and we started to load new group cases with 10/1 effective dates into our new system. Now I know what you all are thinking, “Rob, what are we calling our new system?” Well, this week’s message takes you to the world premiere event where the name for our new system is finally revealed! Be sure to check out the video below!

I’d be remiss if I didn’t send a shout out to all of the folks who have been working so hard to bring us to this milestone moment. From our senior leaders who have been guiding this effort, Don Smith and Phyllis Tucker, our Project Manager, Ame Cummins, and all product owners, (some of whom may be making cameo appearances in the video!) Thank you! Likewise, a big thanks to our EIS partners, who also worked
incredibly hard to get us to this point.

And it’s not just our team working on EIS that has been working hard. So many of you are meeting the challenges of our virtual, work-at-home situation and continuing to deliver for Renaissance. For this week’s message, I want to send a special shout out to our Operations Account Managers, led by Tonya Bates. The pandemic has not lessened the volume of customer inquiries, and this team has stepped up to continue to deliver the world-class level of service that distinguishes Renaissance in a crowded market. So to Carol Sipes, Francisco Esparza, Hannah Wiltsie, Karessa Johnson, Megan Skidmore, and of course Tonya, THANK YOU! I know you have each had to balance unique challenges of life while working in your home environments. Please know that your efforts have not gone unnoticed. Karessa, congrats on earning your Bachelor’s degree too! (And, it’s possible that one of the members of this team may have come up with the winning system name!)

With COVID still impacting our everyday lives, we all continue to work from home to stay safe. As summer fades and we head into fall, unused PTO naturally creeps into everyone’s mind. As I shared in my last message, so many of you have had to postpone vacations and time off because of the pandemic. As a reminder, I announced in my last message that we would be allowing for a one-time carry-over of an additional 40 hours of PTO (up to 120 hours) to be utilized in 2021. You do not have to do anything. HR will take care of it.

Stay safe, stay healthy and enjoy the movie premiere below!

Be well and stay healthy-

Rob

Robert Mulligan
President & CEO

  • Business travel should take place only for business-critical activities. Nonessential business travel should be reconsidered and deferred. This includes travel by all forms of transportation.
  • All business travel needs to be evaluated by your department’s vice president to determine if it is business-critical.
  • All guest visits to our Renaissance buildings need to be evaluated by your department’s vice president to determine if the in-person visit is necessary.
  • If you reside in the same household with someone who has traveled to or is planning to travel to one of the five countries listed above, you must contact your manager and human resources.

Check out the flyer below for some conference call tips:

Tips For Efficient Conference Calls

Some employees will be working from home for the first time, which means figuring out how to stay on task in a new environment that may not lend itself to productivity. But there are ways to deliver results and avoid going stir-crazy, from setting up a good workspace to the way you talk to your team. Below are some quick tips for working from home effectively, and without losing your sanity:

  • Get dressed for the day
  • Set your working hours
  • Eat lunch, move around
  • Take breaks
  • Do something social, social media, etc.
  • Mentally shift home to office during those hours
  • Get rest
  • Set alarms so you don’t lose track of time

Resource:
CNN Business: How to work from home without losing your sanity

Employees who may not have yet opted into our emergency text messaging can do so by following the SlickText instructions:

Simply text the word RenAlert to the number: 888111. You will then opt into our emergency notification text message group for all REN employees. Any phone can be used to receive these updates, as long as you can accept text messages.

If there are any updates regarding office hours due to weather-related emergencies or other closures, you will automatically receive a text directly to your cell phone. Note: Text message fees may apply depending on your cell phone carrier and plan.

Your Benefits during Coronavirus-19

As we all navigate a “new normal” – albeit temporarily, it’s good to be aware of benefit resources we have to draw upon. Remember to call your physician if you exhibit flu-like symptoms and are concerned. Any COVID-19 testing will be covered at 100% as a preventative test, for those who are enrolled in the medical plan, similar to a flu shot.

Telemedicine. If you are an Anthem subscriber, you can access the LiveHealth Online Video app for a video chat with a physician or nurse practitioner while at home for a $10 copay! This copay can be used for both a primary care physician or for access to mental health care, as well. To set up the LiveHealth app, you’ll need your Anthem Medical card handy. Follow the steps below:

o Download the Sydney App from either GooglePlay or Apple ITunes
o One you have downloaded Sydney, select “Menu” from the lower right corner and select “LiveHealth Online Video Chat”
o You’ll be guided through a series of questions, including setting up your email and password: Remember to select “Anthem Blue Cross and Blue Shield” as your benefit provider.
o Once you’re in, you can access online physicians 24×7 for a $10 copay!

· Prescriptions. If you can switch to mail order and/or a 90 day supply of prescriptions and Rx supplies, it may make sense to do so. This can be done from the Sydney app, by selecting Pharmacy under the main menu. You may be able to call your pharmacist for guidance, but
be aware that healthcare professionals are receiving an unusually high level of calls and questions at this time.
· EAP. We have an Employee Assistance Program, called Life Matters. All employees are enrolled as of their hire date. They have counselors available to talk through any crisis or concern you may be in the midst of, free of charge for the first 10 sessions. The website has many helpful articles and resources ranging from anxiety, substance abuse to COVID-19 resources.
You can access our EAP several ways:

o Website: www.mylifematters.com
o Text a Therapist: Text “Hello” to 61295.
o Phone Number: 800-634-6433
Our Company Password is ENT001

Certainly reach out to HR via HumanResources@renaissancefamily.com for any questions, or concerns. Be well as we all take things one step at a time.

Telemedicine: As a reminder, Anthem subscribers have access to a telemedicine app that allows you to talk directly to a provider from home via phone or computer. Simply download the Sydney app from Google or Apple and from the drop-down menu, select “LifeHealth Video Chat.”

Tips on staying healthy:

Facts From The CDC

CDC Coronavirus Disease Information

Keeping Your Home & Workplace Clean

We are overwhelmingly grateful and proud of our employees’ nearly immediate reaction to offer support and help amid the coronavirus outbreak. Offering support is another way employees can feel good and stay mentally healthy. Below is a list of ways everyone can help our community during this time.

  • Be a virtual volunteer. From blogging to online fundraising, you can get in touch with organizations and ways to participate in virtual volunteer projects.
  • Take supplies to a local food bank. With schools closed, children who rely on free or reduced-cost school meals are facing hunger. When you pick up survival staples for your own pantry, grab a few extra to drop off at local food bank.
  • Make an online donation. Sometimes the most simple and effective way to help is via financial donation.

It’s essential to keep your mental health in check during this time. The outbreak of the coronavirus disease may be stressful and cause anxiety for many. Fear and anxiety about a disease, managing work and keeping up can be overwhelming and cause strong emotions. Taking measures to manage these emotions will make you, the people you care about and your community stronger.

Renaissance cares about your health and well-being—physical and mental. Please do not hesitate to reach out if you are struggling. We here for you.

Resources:

Managing mental health

Coping with worry

Accessing LifeMatters services

We appreciate everyone’s patience and hard work as we continue to provide a great benefits experience during unique work circumstances. Want to recognize your peers for providing a great benefits experience or helping out?

Fill out the BOLD Shout Out form!